Terms & Conditions

Last updated: 8/30/2026

Welcome to My Roomie. These Terms & Conditions govern your access to and use of the My Roomie platform and services.

By creating an account, accessing the platform, creating a profile, requesting or accepting a match, making a payment, communicating with another user, or otherwise using My Roomie, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.

1. What My Roomie Is

My Roomie is a roommate-introduction and matching platform designed to help individuals discover and connect with potential roommates.

My Roomie facilitates introductions between users. We do not own, lease, manage, inspect, operate, or control the houses, apartments, hostels, rooms, landlords, roommates, or other accommodation arrangements that users may discover through the platform.

A successful match does not constitute a tenancy agreement, lease, partnership, employment relationship, agency relationship, or any other legal relationship between My Roomie and either user.

2. Independence From Universities and Institutions

My Roomie is an independent platform and is not a university department, university-owned service, or government institution.

Unless expressly stated otherwise through a formal written agreement, My Roomie is not owned, operated, endorsed, sponsored, administered, or officially affiliated with Maasai Mara University or any other university, college, institution, student organization, or educational body.

The fact that students from a particular university may use the platform does not make that university responsible for My Roomie or for any transaction, communication, meeting, roommate arrangement, dispute, loss, injury, fraud, or other event arising from use of the platform.

Users should not represent themselves as agents, representatives, or authorized officials of My Roomie or of any university merely because they use the platform.

My Roomie answers to the laws of the Republic of Kenya and does not operate under the authority or disciplinary jurisdiction of any individual university.

Nothing in these Terms prevents My Roomie from complying with lawful requests, court orders, investigations, or other obligations imposed by competent authorities under Kenyan law.

3. Eligibility

You must provide accurate information when creating and using an account. You must also be legally permitted to use the service under applicable law.

If you are using My Roomie as a student, you are responsible for ensuring that your use of the platform does not violate any applicable rules, agreements, accommodation policies, or other obligations that independently apply to you.

4. User-Provided Information

Most information displayed on user profiles is provided directly by users. My Roomie does not guarantee that information supplied by users is accurate, complete, current, or truthful.

We may take reasonable measures to identify suspicious, fraudulent, abusive, or prohibited activity, but such measures do not constitute a guarantee that every profile or user has been independently verified.

A profile appearing on My Roomie should not automatically be treated as proof of identity, character, financial ability, student status, ownership of property, or legitimacy.

5. No Guarantee of Identity or Compatibility

My Roomie does not guarantee that a person is who they claim to be, that they are genuinely looking for a roommate, that their preferences are accurate, or that they will be compatible with another user.

Matching is based on information supplied by users and the functionality of the platform. A match is not a recommendation, endorsement, or guarantee of compatibility or safety.

6. Your Safety Is Your Responsibility

Your personal safety and the safety of your property ultimately remain your responsibility.

We encourage every user to exercise reasonable caution and conduct independent due diligence before meeting, communicating privately, sharing personal information, transferring money, viewing a property, or agreeing to live with another person.

For your safety, you should:

• Meet potential roommates in a safe and public location.
• Tell a trusted person where you are going.
• Verify the identity of the person you are meeting.
• Inspect accommodation personally before making commitments.
• Verify landlords, agents, property ownership, and rental terms independently.
• Never disclose your passwords, M-Pesa PIN, or authentication credentials.
• Be cautious when sending money to another user.
• Report suspicious, threatening, fraudulent, or abusive behaviour.

If you believe you are in immediate danger, contact the appropriate emergency or law-enforcement authorities rather than relying on My Roomie to provide emergency intervention.

7. No Housing, Landlord, or Roommate Guarantee

My Roomie does not guarantee that any room, house, landlord, roommate, property listing, rental price, location, or accommodation arrangement is genuine, legal, available, safe, suitable, or accurately described.

Users are responsible for independently verifying any accommodation or living arrangement before entering into an agreement or transferring money.

8. Contact Information and Matching

Where My Roomie provides a matching system, contact information may be disclosed according to the matching rules communicated on the platform.

Users must not deliberately place phone numbers, WhatsApp numbers, email addresses, social-media handles, payment instructions, or other direct-contact information into fields that are intended to remain public or restricted.

Attempts to bypass platform controls, payment requirements, moderation systems, or matching mechanisms may result in suspension or termination of an account.

9. Payments and Fees

Where a matching or connection fee applies, the applicable amount and payment instructions will be displayed before payment is requested.

A matching process may involve different fees for the requesting user and the receiving or confirming user. The exact amounts, deadlines, and conditions may change and will be displayed by the platform at the relevant time.

Unless otherwise stated by My Roomie, fees paid for a successfully approved connection are non-refundable once the relevant service has been provided.

Matches that are not completed or confirmed within the applicable period may expire automatically.

My Roomie does not guarantee that a paid connection will result in a successful roommate arrangement, tenancy agreement, friendship, continued communication, or any other outcome beyond the specific service purchased.

10. Prohibited Activities

You must not use My Roomie to:

• Create fake or misleading profiles.
• Impersonate another person or organization.
• Commit, facilitate, or attempt fraud.
• Harass, threaten, stalk, intimidate, or abuse another user.
• Publish sexually explicit, exploitative, or unlawful content.
• Solicit or facilitate illegal activities.
• Attempt to obtain another person's passwords, PINs, or credentials.
• Misuse another person's personal information.
• Attempt to circumvent platform payment or matching systems.
• Use the platform for spam or unauthorized commercial solicitation.
• Upload malicious software or attempt to compromise the platform.
• Use the service for any purpose prohibited by Kenyan law.

11. Moderation and Enforcement

We reserve the right to review reports, investigate suspected abuse, restrict content, suspend accounts, remove profiles, cancel matches, restrict access, or permanently ban users where we reasonably believe that these Terms, our Privacy Policy, platform rules, or applicable law have been violated.

We may also take action to protect users, investigate suspected fraud, maintain platform security, or comply with lawful requests from competent authorities.

We are not required to provide advance notice where immediate action is reasonably necessary to protect users, the platform, or third parties.

12. User Responsibility for Content

You are responsible for the information, photographs, messages, descriptions, and other content you submit to My Roomie.

You must have the necessary rights and permissions to submit content that you upload. You must not upload information belonging to another person without appropriate authorization.

13. No Guarantee of Continuous Availability

We aim to keep My Roomie available and reliable, but we do not guarantee uninterrupted or error-free operation.

The platform may occasionally be unavailable because of maintenance, upgrades, technical failures, third-party service interruptions, security incidents, network problems, or circumstances outside our reasonable control.

14. Third-Party Services

My Roomie may rely on third-party services for hosting, authentication, databases, payments, messaging, analytics, security, communications, or other technical functionality.

Third-party services may have their own terms and privacy policies. Your use of those services may therefore be subject to their respective terms in addition to these Terms.

15. Limitation of Liability

To the maximum extent permitted by applicable law, My Roomie and its operators, developers, contributors, and representatives will not be responsible for losses, damages, injuries, disputes, fraud, theft, property damage, financial loss, emotional distress, or other harm arising from interactions, transactions, meetings, accommodation arrangements, or relationships between users.

This includes circumstances where a user is misled, defrauded, harmed, or otherwise negatively affected by another user, landlord, agent, property owner, or third party.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

16. Assumption of Risk

By using My Roomie to discover and communicate with other people, you acknowledge that interactions with strangers and decisions concerning accommodation carry inherent risks.

You voluntarily assume responsibility for evaluating those risks and making your own decisions regarding whether, when, where, and how to interact with another user.

My Roomie provides the connection; the decision to trust, meet, transact, or live with another person remains yours.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, damages, and reasonable costs arising from your unlawful use of My Roomie, your violation of these Terms, or your violation of another person's rights.

18. Reporting Problems

If you encounter a fake profile, scam, harassment, threatening behaviour, inappropriate content, privacy concern, or other violation, please report it through the available reporting or support mechanisms.

Reports help us investigate and take appropriate action, but submitting a report does not guarantee that an account will be removed or that a particular outcome will occur.

19. Privacy

Your use of My Roomie is also governed by our Privacy Policy, which explains how we collect, use, protect, retain, and disclose personal information.

20. Changes to the Service

My Roomie may introduce, modify, suspend, or discontinue features, services, fees, matching mechanisms, or other aspects of the platform at any time.

Where changes materially affect these Terms or your rights, we will take reasonable steps to notify users where appropriate.

21. Changes to These Terms

We may update these Terms from time to time. The updated version will display a revised "Last updated" date.

Where continued use of the platform after an update constitutes acceptance under applicable law, your continued use of My Roomie after the effective date of the updated Terms constitutes acceptance of the revised Terms.

22. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Republic of Kenya, subject to applicable legal requirements.

Any dispute concerning the use of My Roomie shall be handled through the appropriate legal and judicial mechanisms available under Kenyan law.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where possible, and the remaining provisions will continue to apply.

24. Entire Agreement

These Terms, together with the Privacy Policy and any additional rules or notices expressly incorporated into the platform, constitute the principal terms governing your use of My Roomie.

25. Our Commitment

My Roomie was created with the intention of making it easier for people to find compatible roommates and build safer, more convenient living arrangements.

We will make reasonable efforts to maintain a responsible platform, protect user information, respond to legitimate reports, remove prohibited content, and improve the safety and reliability of the service.

However, no online platform can eliminate every risk associated with interactions between people. We therefore encourage every user to exercise independent judgment, caution, and due diligence.

Our intentions are to provide a useful and responsible platform, but we cannot guarantee what another person may do after being introduced through it. Ultimate responsibility for personal safety, decisions, and real-world interactions remains with the user.

By comrades, for comrades.